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Update: Got a call from Will, the General Manager. I'm glad they quickly paid attention to this incident and reached out. Bumping up 2 more stars for the good will. The fifth will have to be earned with future quality of service.Original review:Took the Discovery in for an oil change because the service light said it was time. Left and had to return a week later because they forgot to reset the service indicator. A few months later went in for a second oil change. A week after that the light was back on because they forgot to reset it. I called and asked if I could reset it myself or take it to a closer Ken Garff dealer instead of driving 40 miles for it. Lady said that since it was "such a high end vehicle" the procedure had to be done at a Land Rover service center. Googled it, so let me save you a trip: ignition on, open driver door, pop the hood, press gas and break simultaneously for 60 seconds, ignition off. You're welcome! LR should share this with their technicians.
Was a really great experience work with you guys , it was more than expected
Quick and efficient, not cheap however.
We worked with Kyle Blanchard at Jaguar/Land Rover Downtown on the purchase of our new vehicle and he exceeded every one of our expectations. He was attentive, super responsive, friendly, knowledgable, and always answered our questions promptly. You can tell Kyle truly cares about the customer and goes out of his way to make the car buying experience a wonderful one. This is the second vehicle we have purchased with Kyle and hope to purchase many more with his assistance. Thank you! Carson and Anika Pendleton
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