Customer Testimonials
tyler delivers 6 star service from the moment you meet him .
Great service!
My experience at Ken Garff Jaguar/Land Rover of SLC was highly positive! Our sales consultant, Sebastian, was welcoming, professional, and very knowledgeable of the vehicle I was looking for. I highly recommend this location. Excellent team! Thank you!
Sent my Range Rover down because it had a low coolant warning as well as a door handle that wouldn’t retract. I was quoted $3000 to fix. When I got my car back after they had it a week longer than anticipated and after paying the $3k both the warning light and the door handle were still unfixed. The dealership worked with me to get me a loaner while they took the car in a second time. They told me a latch in the handle was broken even tho the tech notes said it worked properly and wanted another $945 to ...
Knowledgeable, kind, professional!!!
Amazing service and exactly what you would expect, even for a car bought from a distance.
I recently had the pleasure of working with Jordan Wise at Land Rover Downtown Southlake, and I couldn't be happier with my experience! Although I live in Georgia, I purchased my Defender 110 from a dealership in Utah, and Jordan made the entire process seamless. From the very beginning, she was incredibly attentive and responsive, answering all my questions and addressing my concerns with professionalism and warmth. Jordan arranged for the purchase and delivery of my Land Rover without any hitches, ensuring that everything went smoothly from start to finish. She sent me thorough videos of inside and out to ...
Brian Soriano-Betancourt & Luiz (sales manager) Highly recommended. Super easy to work with. We had a special situation where we drove 8hrs to purchase from a different dealer which did not work out. They had the same Make/model/trim (22 MX Plaid). They made it easy. Very friendly, whole staff. Thank you
To start off with , I had an outstanding experience working with Edgar and Brian at Land Rover. From start to finish, they are the epitome of professionalism—never pushy, always patient, and truly focused on helping me find the right car. What stood out the most was they were always responsiveness; both consistently returned my calls promptly and addressed all my questions with clarity and honesty. Edgar and Brian are rare gems in sales, and I wish more people in the industry were like them . Highly recommend working with them if you’re in the market for a Land Rover . ...
Salesperson Luke went above and beyond to help us purchase a Tesla. They were upfront about their fees, honest about their pricing, and transparent about all the details of our car deal. We bought a Tesla Model 3 Performance from here and we would highly recommend this dealer to any of our friends.
Sebastian was very cool to work with and surprisingly knowledgeable about the vehicles. It was refreshing and a great experience.
Great salesman and service
I cannot say enough good about the Land Rover Salt Lake City crew! Adam has always been my go to and never disappoints with how he innately goes above and beyond. My last appointment, he was out of the office and Tyler seamlessly stepped in, providing another flawless experience. As always, thank you so much, fellas!!
Dealer and service providers worked hard on short notice to get my vehicle fixed and me back on the road during a busy time and with no notice. Cannot thank everyone there enough
I wanted to commend Brian, Parts Manager, at Landrover downtown Salt Lake. He went above and beyond in helping me find the wrap for my 2022 110 landrover defender trophy edition. While I was not able top obtain any help at the Hunt Valley dealership where I purchased the vehicle, Brain was able to provide excellent help. I purchased a 2023 defender trek through Jared at this dealership who also did an amazing job to sell the vehicle. Because of Brain's and Jared's service, I plan to purchase my next vehicle at Landrover downtown Salt Lake. Highly recommend.
I love my Defender 110. The LRDSL service team take care of it as if they owned it. It's hard to find that level of service / attention to detail these days. Tyler and Parker at the service desk are excellent at communicating, especially at proactively providing service updates, and making me feel valued as a customer. Jared on the sales floor has been an amazing resource and advisor throughout my LR ownership journey. And Kelly in the finance/warranty department has been very helpful. Highly recommend this dealership because of the great people there.
I had bought a Range Rover from them and had it for two weeks and it was having problems and they took it back and refunded me all my money. I thought that was very kind of them to do that, they stand by their cars and they care about their customers needs.
Tyler was exceptional, great product knowledge, exceptional customer service! Follow up was also outstanding...
This was the best customer service experience I've ever had buying a car. Highly recommend!
Sterling and I had a great experience purchasing a new Range Rover Sport. We thoroughly enjoyed working with Sebastian. He knows the product line so well. He was excellent at keeping in touch with us and communicating where we were at throughout the process. We highly recommend Land Rover Downtown Salt Lake.
Absolutely thrilled with my experience at Land Rover Downtown Salt Lake! From the moment I walked in, the staff was welcoming and professional. I brought my vehicle in for a detail, and they truly went above and beyond. The attention to detail was impressive—every nook and cranny was meticulously cleaned, and my car looked brand new! They even took the time to address a few specific requests I had, and their expertise was evident throughout the process. The facility itself is modern and inviting, making the wait comfortable. I couldn’t have asked for a better experience! I highly ...
Went in for diagnostics and service. Lindsay and Tyler were great to work with.
Outstanding!
Great service, great donuts, fast and friendly.
Great dealership with awesome staff and service.
Absolutely thrilled with the level of knowledge they had. They make your purchasing experience amazing 🤩
The customer service I received from my service agent Parker Barton at LandRover SLC was amazing. I would definitely come here again. Parker kept in touch with me from the day I inquired about my situation until the day of completion, with many communications in between. He was friendly + helpful and it was easy to see my satisfaction was his priority. And he was timely. Thank you, Parker!
I 100% highly recommend Kyle Blanchard at Land Rover SLC. He took such excellent care of me during my car shopping process. If you are interested in a luxury car purchase…Call Kyle!
Adam is amazing! Great communication & service! Will definitely be back to service my Defender. Highly recommend. Exceptional service! Thank you Adam!
Every moment spent there from purchase to warranty coverage was exceptional. Jaguar Land Rover of Downtown Salt Lake City is as welcoming and professional as any company could be.
After a terrible accident and our Range Rover being totaled, saving our lives, due to the excellent safety features. It was necessary that we purchase a new car. The only car we wanted was a Range Rover. Ken Garff Jaguar and Land Rover, in Sale Lake City, Utah, made this purchase happen. They found us, a beautiful Range Rover Autobiography and they did not pressure us at all. Thank you, Ken Garff Jaguar and Land Rover.
Great experience.
Buying from them was a very pleasant experience, Sabastian is a great salesman. The company itself stands behind there vehicles and is eager to please. I highly recommend them and will check them first if I'm ever in the need for another vehicle, new or used.
Very nice and helpful people
I received exceptional service from Adam for routine services. I needed on my vehicle. Everybody there is so friendly and helpful. Five star service at an automobile repair shop is an unexpected perk! Thanks for always taking care of us!
I took my car in for the 21000 mile service. There were 2 other issues that needed to be addressed. There was a little bit of a delay, but the dealership reached out and made up for any inconvenience. Thank you.
WoW!!! Ayla was awesome! Sofia was Awesome! Never bought a vehicle on line before. Sent inquiry email through App, Ayla sent me a video of the vehicle within hours. I had many questions. Sofia would fill in seamlessly when Ayla was unavailable. I would give more stars if I could. This was the best car buying experience I have ever had! Thank you Ayla, Sofia, and Kelly!! My next car will be from this crew. Plus, I bought a used vehicle! Great Customer Service!! Thanks again. Craig.
Land Rover Downtown service department is awesome! So helpful and friendly
Awesome team, both with our purchase & our service - Great dealership! Excellent customer service!
Tyler Seawright is an excellent person to work with in your service department. He is thorough, HONEST, knowledgeable, goes above and beyond his line of duty, efficient, and prompt responses to phone calls, texts and emails. I may not be your typical high end clientele but I know quality and a good natured human being when I meet one. Tyler sets that bar high for others to reach. Something that can’t be taught. My horrific journey with this Range Rover started from another dealer I bought it from to the service station who was just supposed to change the ...
The service was quick and on time. Tyler was especially helpful!
Tyler is great, friendly, knowledgable and communicative.
Tyler and Parker are always exceptional to work with in the service department. Every time I come in with an issue, they are helpful, kind, accommodating, and very personable. They've made my LR ownership experience materially better.
Adam in the service department is the BEST! I have had the pleasure of working with him for the past 4 years. He is professional and kind. I travel from Idaho to have my car serviced, and I can always count on Adam to work around my schedule and have my service completed in a timely manner. Thanks Adam!
Thanks to ADAM
Very pleased with our recent experience here. Kyle Blanchard was great to work with. He was very professional, kind and supportive without making us feel pressured. Both Kyle and Kelly were super patient as we considered options. Kelly Bolton too was a blast to work out the final components of the purchase with. Overall really great guys there and I would recommend anyone in the market to go with Ken Garff.
Best service and people I have worked ever with! We have been going to Land Rover Downtown Salt lake for years now and feel like family. Can’t give enough stars to Tyler in the service center. Shelby
This is my first time using the service after buying my defender last year could not have gone smoother
Sebastian made the car buying experience so easy. He and his team are terrific.
Amazing service and friendly staff all around. Would definitely recommend!
Worked with Adam Dell again and he was great as always. Happy to keep my sevice with him and LRDSL.
Adam Dell provided me outstanding customer service during my recent visit. 5 stars for sure!
This was hands down the best experience we’ve had with a dealership! From the moment we walked in the door till we drove away with our new car - everyone we encountered was courteous, respectful & knowledgeable!!
Great service and environment.
Shout out to Cameron in the parts department for going above and beyond to get my shop the parts we needed to take care of one of our customers!! Thanks So Much!!
Ask for Ayla, trust me. Her attention to detail and communication skills makes her one of the best sales reps I've worked with. This place sets the standard for car-buying experiences. What a breath of fresh air in this industry. Will be back for all future car buying.
Ask for Ayla, trust me. Her attention to detail and communication skills makes her one of the best sales reps I've worked with. This place sets the standard for car-buying experiences. What a breath of fresh air in this industry. Will be back for all future car buying.
Your service team really helped me out in a pickle. Really appreciate them.
Tyler was great to communicate. They were able to diagnose the issue, order the part and do the repair. Thank you Land Rover SLC
Parker and Tyler were amazing and helpful. Great service and communication!!!!
I split my time between the Seattle area and Salt Lake City. I go out of my way to have my RRS serviced in SLC. I just trust them more, and they’ve been better at figuring out any issues and addressing them.
Great service! Friendly service rep!
I got a car yesterday from here, everyone was really helpful and welcoming (from the front to manager),Edgar helped me through the whole process of buying the car, he was very knowledgeable of his job and explained me all the important details, it was really a nice experience getting the car from there! I recommend this place!
One of the best car buying experiences I've had. Team was beyond nice, helpful, & knowledgeable. Location is very well maintained, and the snack selection one of the best (my daughter can attest).
Great experience all the way around. Our rep followed up daily with updates while we were waiting for our car to arrive. It was much appreciated since we were on a time crunch.
My experience at landrover was a 10/10! Exceptional personal and detailed communication was outstanding. My car arrived ahead of schedule and every effort was made to ensure we received it before Christmas. The staff was working overtime and their dedication showed! My representative was incredibly helpful. We would recommend landrover Salt Lake City to our friends and family!
Great loaner car and great service advisor.
I just bought my Land Rover Defender from Nick Favero and had a great experience. He really made sure I was getting exactly what I wanted and even helped out with some things beyond his job as a salesperson. At no time did I feel pushed to do anything. He just helped me find what I was looking for. The whole operation was first class.
This is a beautiful and welcoming dealer with great service. Adam was very professional and diligent, he kept me informed throughout the work order progress. However, Do NOT BUY A DIESEL LAND ROVER. Mine has sat in a LR shop for hours twice. Techs often don't know how to fix it this DEF glitch that would cause vehicle NOT to start because of a "low quality DEF Warning" A common issue in this POS diesel generation vehicle. Land Rover doesn't care. They'll sell you a diesel vehicle that can leave you stranded anywhere.
I recently had the pleasure of visiting the service center at Land Rover Downtown SLC, and I cannot express enough how impressed I was with the outstanding service. Tyler Seawright went above and beyond to ensure that my vehicle received the attention it needed. He took the time to thoroughly explain the necessary repairs and maintenance, ensuring that I was well-informed and comfortable with the service recommendations.
My service advisor, Tyler Seawright, at downtown Land Rover recently helped me with a battery problem that had eluded resolution on several other service visits at other dealer. His tenacity and professionalism is greatly appreciated. Also great are the scheduling and desk reception staff. Thanks!
In general I appreciated the thorough inspection and think it's nice it came with a video description. I'll continue to use this location to diagnose issues and inspect my vehicle, but I can't recommend this location for repairs because they use predatory tactics against people who don't know anything about cars. They recommended a $700 repair and a brand new part because it was leaking a bit of oil, which was easily fixed with a new gasket that cost $10. It obviously didn't need a whole new part, and what's more it sits on the top ...
I have had great experiences dealing with Land Rover of Salt Lake!
Brian, Kelly, Kori were fantastic to work with. The whole team was great even the receptionist. Purchased a used vehicle out of state and was the easiest car buying experience I have had. The vehicle was as advertised and I got an excellent extended warranty as well from the finance team. Highly recommend this team if you are looking for a wonderful car buying experience.
Super happy with the service department at Land Rover Salt Lake. Tyler rocks and can get things done. Having them to support the service of my car provides a comfort level that is amazing.
great experience, dealt with Sofia Kori and Kanani what a great team!
Land Rover Downtown Salt Lake is amazing! Very classy!! My salesperson was just the best and I highly recommend Ayla.
Go to Landrover downtown? Make sure you talk to Jarred , he is one of the best and you will leave happy
Best in service! Hands down the most professional team. Shayne had his LR repaired when no one else would even look at it. Glad they are available in a pinch. Gwen
Purchased a brand new Land Rover. 5,000 miles in and the AC does not work in the car. They told me they cannot check what is wrong until November (it is currently August). With it being 99 degrees daily, the car is not usable. Not willing to provide a loaner. Very rude and short about the situation. Not willing to help. Does not make sense to purchase a luxury vehicle and not be able to have an issue looked at, and also be treated very disrespectfully about it.
Luis Moreno is an incredibly helpful and efficient employee at Ken Garff Land Rover. He has been instrumental in helping me with my car needs, from getting a new car to servicing my current one. Luis is always willing to go the extra mile to make sure I am taken care of, and he has a knack for making me feel like I am his top priority. One example of Luis's helpfulness was when I was looking to buy a new car. I was feeling overwhelmed by the process, but Luis took the time to sit down with me ...
Having really good experience here.
Rovers are great vehicles, but can complex to maintain. The service department here is the best - respectful of time, upfront about options and knowledgable. We spent an hour with each salesperson during the purchase and then years with Travis and the team getting new tires, oil changes, upgrades and other items keeping our LR4 and then a Rover Sport in top condition.
I’ve been having issues with my Land Rover specifically the locks not locking at all. I received a safety recall for this exact issue and the customer service I have received about getting this fixed has been appalling. I was told I needed to pay them for repairs on the locks in order to have the recall addressed. How does that make any sense? They are trying to milk unnecessary money which is a terrible tactic to SCAM loyal customers. There’s a reason why it’s called a SAFETY recall. These people could care less about customer safety ...
I had a great experience buying a car from this dealership. First, I dealt with Kyle and honestly it was a pleasure especially compared to some of the people (from other dealerships) that I spoke with before him. I bought the car without driving it or seeing it in person and Kyle made me feel comfortable with the condition, excited about owning the car, and confident that everything would go well. Kori helped me with the financing when Kyle was off for the day by giving me a simple "do you mind if we take a shot at the ...
This is my 3rd Jaguar that I have bought from Ken Garff Jaguar. All quality vehicles, the sales personnel Jared Price was very helpful and I know the service department will be excellent in the future!!
Edgar vega Vargas
Exceptional experience in the service department with a difficult to duplicate and diagnose issue. They spent extra time to ultimately find the nature of the issue and special order needed parts. Tyler was very professional and helpful and we would highly recommend Land Rover Downtown Salt Lake for purchase of a new vehicle and service.
Great car buying experience with Yamila and Kelly. I purchased my 2019 Range Rover whilst out of state and Yamila couldn’t have been more helpful throughout the process. Even with the time zone difference Yamila was ready and available to answer my many questions and made the transaction seamless.